March 8, 2013
Why I Answer Customer Service Phone Calls
If you’re a Punchbowl user and you need help, you’re likely to click on the “Help” link on the bottom of every page on the…
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Building Culture
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February 20, 2013
Don’t Hire a New Employee Until You Feel the Pain
When you are starting a company and raising capital, it’s natural to think about your hiring plan. As you create financials, you’ll try to predict…
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October 22, 2012
University of Rochester Stingers: My First Start-up
Note: This is the first in a series about the University of Rochester Stingers — a group I founded in the fall of 1994. Part…
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October 16, 2012
How to Prepare for an Interview at an Internet Company
As anyone who has started a company will tell you, the people you hire into your company are *critical* to the long-term success of the…
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February 21, 2012
A Place to Turn for Punchbowl
A few years ago, I started a Groundhog Day tradition at Punchbowl. We’ve always made February 2nd a company holiday (yes, it’s my favorite reason…
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October 17, 2011
Build Culture with Team Offsites
From the early days of Punchbowl, we’ve had outings as a team. We didn’t have an office, so once a month we would get together…
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August 1, 2011
Why You Should NOT Work on Vacation
I’ve just returned from a fantastic vacation – completely disconnected from work. I do this a few times a year — go on vacation and…
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May 16, 2011
Why We Pay 100% of Employee Benefits
I’ve been doing a lot of hiring recently, and it reminded me a policy that we came up with in the early days of the…
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February 7, 2011
It’s Not a Fucking Democracy
Those who have worked with me at Punchbowl, know that I have a phrase I like to throw around now and again: “It’s not a…
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November 29, 2010
Seth Priebatsch: Get a Life
Over the past several weeks, I’ve seen a number of high-profile press articles about a fellow CEO in Boston named Seth Priebatsch. He’s the CEO…
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